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How we work.

A clear, four-stage process from first conversation to long-term growth. At every stage you know what is happening, what we need from you, and what you will receive.

The process at a glance

StageThe goalWhat you receive
1DiscoveryAgree what to build, why it matters and how success will be measured.A clear roadmap for execution and delivery.
2ResourcesPut the right team, tools and reporting in place before development starts.Measurable milestones to track progress against.
3DevelopmentBuild and test working software, with you reviewing it as it grows.Working software, with transparent updates along the way.
4OptimizationMeasure real use, improve what matters and scale as you grow.Long-term support and enhancements for growth.

Stage 1 of 4

Discovery

We learn the problem first.

Good software starts with understanding the real problem. Before we recommend a solution, we work with your team to learn how the business operates today, where it is held back, and what success would look like.

What we do

  • Meet the people who will use, buy and support the product
  • Review your requirements, business objectives and existing systems
  • Carry out market and competitor analysis
  • Define project scope, timelines and success criteria

What we need from you

  • Time with the people who know the work best
  • Access to existing documents, systems and data
  • One decision-maker who can confirm priorities

What you receive

  • A written scope with clear success criteria
  • A roadmap for execution and delivery
  • A proposal for the next stage and a recommended way of working

Stage 2 of 4

Resources

The right people, set up properly.

With the plan agreed, we set the project up properly. Before development begins, everyone knows their role, how you will be kept informed, and how progress will be measured.

What we do

  • Assign developers, designers and a project manager suited to your project
  • Allocate the tools, technologies and infrastructure the work needs
  • Set up communication channels and a reporting schedule
  • Set measurable milestones for tracking progress

What we need from you

  • Review and approve the proposed team
  • Name your main point of contact
  • Provide access to the accounts and systems we will work with

What you receive

  • A named team with clear roles
  • A communication and reporting schedule
  • A milestone plan you can track progress against

Stage 3 of 4

Development

Built to scale, tested as it grows.

We build in short cycles, so you see progress early and can steer it. Testing runs alongside development instead of after it, which means quality, performance and security are checked as the product grows.

What we do

  • Build scalable, high-performance software aligned with your goals
  • Integrate AI, automation and third-party APIs
  • Test functionality, performance and security throughout
  • Share transparent updates and act on your feedback

What we need from you

  • Join regular reviews and demos
  • Give feedback within the agreed time
  • Provide test accounts and sample data where needed

What you receive

  • Working software you can review as it grows
  • Regular progress reports against your milestones
  • Test results for performance and security

Stage 4 of 4

Optimization

Then we make it better.

Launch is a milestone, not the finish line. Once real people are using your product, we measure how it performs, improve what matters most, and scale it as your business grows.

What we do

  • Analyze performance metrics to find areas to improve
  • Optimize code, user experience and infrastructure
  • Scale your solution to handle more traffic and functionality
  • Provide long-term support and enhancements

What we need from you

  • Share your goals and what your users are telling you
  • Help prioritize improvements
  • Choose the support level that suits you

What you receive

  • Clear reporting on how your product is performing
  • A prioritized list of improvements
  • SLA-backed support on a monthly retainer or per incident

Through every stage.

  • Clear communication

    You have a named point of contact, an agreed reporting schedule, and updates written in plain language.

  • Quality

    Structured QA and testing frameworks are part of how we build, from the first feature to every later release.

  • Security

    Best practices and compliance requirements are built into every layer, with penetration testing available before major releases.

  • Accessibility

    We design to WCAG standards from the start, so nobody who needs your product is left behind.

  • Confidentiality

    We sign NDAs as standard, and treat your data, ideas and systems with care.

  • Ownership

    What we build for you is yours. Your code and data stay under your control, with no vendor lock-in.

Choose how we work together.

See everything we do

  • Dedicated team

    A fixed monthly rate. The team works as an extension of yours.

  • Fixed price

    One agreed price for a defined scope, such as a discovery phase.

  • Hourly

    Billed on time spent, with weekly reports.

Common questions

How long does a project take?

It depends on what you need. We set a timeline during Discovery, once we understand the scope, and track it against agreed milestones.

What if our priorities change?

Working in short cycles makes change manageable. We agree any change to scope with you before the work starts, so there are no surprises.

Who will we talk to?

You have a named point of contact throughout, and regular reports on the schedule agreed in the Resources stage.

Do we have to start with Discovery?

It is where we recommend starting, because it keeps the rest of the project on track. If you already have clear requirements, we can keep it short.

Start with a conversation.

Tell us what you are working on. We will reply with what we would do first, and whether we are the right people to do it.

Start a projecthello@relitecha.com